Assam North East Experience Tour

IMPORTANT GUIDELINES :

HOTEL CHECK IN TIME

• Standard Hotel Check in time : 02:00pm
• Standard Hotel Check out time : 12:00pm

 Documents Required :

Inner Line Permit for entry to Arunachal Pradesh :

•   To visit Arunachal Pradesh, Indian national requires Inner Line Permits.
•   Permit takes 2-3 working days. (ILP office remains closed on Saturday-Sunday)

Documents required for every traveler:

• 2 passport size photographs of each person
• 1 Valid Photo ID proof (Adhaar Card, Driving License, Voter ID Card, Valid Passport)
• Pan Card is not accepted as ID proof by the authorities
• 1 Valid Address proof

!! IMPORTANT !!

• SAFARI IN NATIONAL PARKS:
• Most National Parks remain open only from 1 November - 30 April
• Safari in October and May is limited within a few kms and is subject to flood situation

Safari seating arrangement :

• Elephant Safari - Please note Elephant safari is on per seat basis and not individual hiring
• Jeep Safari -1 jeep accommodates 6 persons and can be hired individually

For pre-booked Safari with us :

• Counter for Safari tickets open at 5:30 pm and tickets are issued only for the next day. We cannot pre-purchase safari tickets. Tickets are issued as per Forest Department rules
• Safari is managed by our representative in the region who would provide details in the evening at about 7:30 - 8:00 pm and provide all required information.
• Kindly inform the guest not to re-book safari (if we have already confirmed in our voucher) in the hotel/ resort of their stay. No refunds will be entertained for such booking.
• We cannot guarantee Elephant Safari and it is subject to availability. Optional Jeep Safari will be provided if Elephant Safari tickets is not available
• We are not responsible for cancellation of safari. The Safari is managed by the Forest Department and many times tickets are not allotted for tourists due to VIP / Government movement or for anti-poaching / census drives.
• The Safari is managed by the Forest Department and many times tickets are not allotted for tourists due to VIP / Government movement or for anti-poaching / census drives.
• Refunds for safari, if any, will be transferred back to account and will not be handed over to guest on the spot.

Payment Policy:

Initial deposit - Rs.25, 000/- per person to confirm you’re booking with us. 

100% payment to be made at least 30 days before departure. 

CANCELLATIONS:

All services such as Airline seats / Hotel accommodation / ground transportation are pre-blocked well in advance. We are liable to pay penalties to all our suppliers / vendors if these services are released within the below mentioned time frame.

If circumstances make you cancel the tour, the cancellation must be intimated to us in writing. Such cancellation will attract the following cancellation. 

Cancellation has to be sent to us by email.

Date of booking –

Booking day – 30 days – communication charges of Rs. 2000.00 per person /As per actual 

30 -15 Days prior to departure       25% of tour cost 

14 -07 Days prior to departure       50% of tour cost  

07- 03 Days prior to departure       75% of tour cost 

02 Days/No show                        100% of tour cost

Hotel & Room Guide 

• Room up-gradation payable at the hotel directly
• Hotel bills will be in TRAVEL AGENCY name and if the guests require bills for hotel or vehicle, we will provide the same. Please inform guest that direct hotel bills will not be available.
• Please be reminded that all special requests like early check-in, smoking, nonsmoking, views, floors, king, twin, adjoining and/or interconnecting rooms are strictly subject to availability upon arrival and can not be guaranteed prior.
• All hotels do not have lift facility & the guest may have to climb stairs. Incase of guests having problems with blood pressure, breathing, knee & heart or if they cannot climb the higher floors, we will request you to report this problem at the time of booking so that we may take appropriate action. This is again subject to availability. 
• Lift, Tea/coffee maker/ mini fridge / toilettery kit (with moisturizer, tooth paste, brush etc.) etc. may be given in most hotels. But they are NOT mandatory part of 3/4/5 Star hotels. If guests have specific requirements, kindly inform us and we will select properties accordingly. These items and facilities differ from hotel to hotel.
• Facilities like western toilet, television in room, geyser in bathrooms may not be available at all places. For specific requirement, please inform us and we will try to provide. This is again subject to availability.
• For CP, MAP and AP meal plan, menu will be on fixed plan basis and not on A-la-Carta basis. MAP & AP Meal plans do not include Evening snacks & cold drinks / liquor, Soups or Deserts. We can arrange for the same at additional cost on prior information. For order on A-la-Carta basis, guests are requested to make direct payment for additional items.
• For early morning check out breakfast may be limited to simple bread & butter / jam. Items like Puri / roti – sabji may not be available.
• Consumption and serving of alcohol in hotels / rooms is subject to hotel’s rules and regulations. In some hotels, consumption of alcohol is not allowed.
• The region’s prime tourist interest in its Nature and eco-friendly atmosphere. The facilities available here cannot be matched with other developed destinations. Many accommodations will have basic facilities compared with other regions. Please inform tourists that this region can be enjoyed in its natural beauty and simple flavor. 
• Many regions do not have star category hotels. Similar category hotels with the best available room will be provided. 
• Kindly inform guests that same category rooms or identical rooms may not be available. We will try our best to maintain similarity.
• For large groups, all rooms in one hotel may not be available. Moreover, if two or more hotels are selected, identical facilities may not be available even between rooms of the same tariff. The clients will have to adjust to these conditions. We will try our best to maintain similarity. 
• In most hotels Extra Person Sharing the Room, Child With Extra Bed, will be provided  MATTRESS / ROLL OVERS as per requirement. 
• In the region, scarcity of water & electricity is a natural phenomenon. Guests are requested to bear with such problems as may arise during the tour. 

Vehicle operation & usage guide:

1.Vehicle Segment : 

• Carriers in vehicles are not allowed in the region. 
• No AC will be available in vehicles in Hill regions
• Innova / Xylo / Scorpio are similar category 
• Swift D'zire / Etios/ Amaze are similar category 

2. Vehicle will NOT be on disposal

• The vehicle used will be exclusive for that group but will not be at disposal.
• Vehicle will be available as per your itinerary. Kindly follow the time strictly
• Sightseeing points covered will depend on remaining time in hand
• Full day sightseeing will be till maximum 6:00 pm to 7:00 pm as per given itinerary. For additional usage, per km / per hour will be charged as per usage.

3. Hotels located in Hills - in Busy areas / City Centers / No Entry / One Way zones 

• Most of the hotels do not have parking place & vehicle cannot be parked in front of the gates for longer period hence gusts should wait at the reception 5 minute before
• the departure to avoid the inconveniences.
• Due to shortage in space for parking, please be informed that you will have to be ready on time & wait in the lobby. 
• Due to uncalculated situations (traffic jams / traffic halts/ diversions etc.) the vehicle reporting may get delayed. We will request you to bear with us and as soon as vehicle arrives you will have to get in, before the policeman blow his whistle. 
• Due to vehicle-parking difficulty, most of the areas are restricted to entry of vehicle & specific time is allotted for entries. Kindly follow the time strictly as given to you.
• In No Parking Zones, the vehicle will get parked in an available parking area. In such a case, you will have to wait for the vehicle to come to your designated area. Please be patient as the driver will have to come through traffic. Please coordinate with the driver.

4. Transfers to next destination

• Night travel is not possible, so if you have a transfer to another destination in second half, please maintain time of your morning sightseeing 
• If one destination is covered twice or additional destinations are included, additional charges will be applicable on per km / per hour basis.
• During Rainy season, heavy showers are possible and many times tarpaulin may not cover all the luggage because of the nature of heavy showers. In such case, luggage will have to be loaded inside the vehicle. The guests will have to adjust to such situations.

5. General Terms

• The tour guide reserves the rights to make changes or omit any place of visit, if it becomes necessary due to bad weather, bad road, strike or band, security reason etc.
• Kindly inform us if the guests are senior citizens or have health related issues (like arthritis, heart problems etc.) or any such matter which might need special arrangements. Some itineraries will not be suitable for them and we will suggest accordingly.
• The security concerns, driver's working hours etc. will be kept in mind while planning the tour and sightseeing. 
• We try to ensure that the sightseeing points do not fall on a closing day. Incase due to inevitable situation if the sightseeing falls on a closing day, it will have to be left out. Conducting that particular tour or sightseeing point the next day will be subject to time availability. 
• Weather in the region is unpredictable. We have kept your sightseeing related with nature flexible.
• The region's prime tourist interest in its Nature and eco-friendly atmosphere. The facilities available here cannot be matched with other developed destinations. 
• Once the package is booked & confirmed no refund will be allowed. There will be no refund of any unutilized service in part or in full what so ever may be the reason.