JW Marriott Mussoorie Walnut Grove Resort & Spa

Please make a note of the Resort’s Kids Policy:

• Children below 6 years of age will be treated as Complimentary (without  Extra bed)
• Children between 6-12 Can share parents bed on Complimentary (without  Extra bed) Package meals will be chargeable by 50% of the actual meal charges. ( to be paid directly at the hotel ) 

Note: 

• No hookah and speakers allowed in the resort. One bottle of alcohol per room only allowed during the stay.
• Uttarakhand Government made Covid-19 test mandatory for all the people arriving to a state has to get an RT-PCR test done from an ICMR authorized lab not earlier than 72 hours of your check in time and also register themselves on Dehradun smart city portal.For a reference please find a link to register https://dsclservices.org.in/apply.php

Please note our operational areas:

• JW Café – 7.00 am – 10.30 pm
• Breakfast buffet 7.00 am – 10.30 am
• Dinner buffet 7.00 pm – 10.30 pm
• In Room Dining – 24 hrs with limited offerings
• The Pahadi Social – 8.00 am – 5.00 pm
• Perch – 11.00 am – 6.00 pm
• The Wisteria Deck – 12:30 pm – 5:30 pm
• Teppan – Not Operational
• Trout House Bar & Grill – 05:00 pm – 11:00 pm (only on  Friday, Saturday & Sunday)
• Swimming Pool- Non Operational
• Health Club- 07:00 am- 08:00 pm -operational on prior appointment, restricted to one guest at a time
• Den- 10:00 am-8:00 pm -Operational with limited number of guest
• Steam and Sauna- Non Operational

Payment Policy:

• Initial deposit - Rs.25, 000/- per person to confirm you’re booking with us.
• 100% payment to be made at least 21 days before check-in date.

Cancellations:

• The reservation amended and cancelled before 21 days will incur the processing fees of Rs.3000/- 
• The reservation amended and cancelled post 25 days of the day of arrival will attract full cancellation . 
• All services such as Hotel accommodation are pre-purchased well in advance. We are liable to pay penalties to all our suppliers / vendors if these services are released within the below mentioned time frame.
• If circumstances make you cancel the tour, the cancellation must be intimated to us in writing. Such cancellation will attract the following cancellation.

Important Notes:

• RATES ARE DYNAMIC AND SUBJECT AVAILABILITY. IT WILL FLUCTUATE AS PER HOTEL INVENTORY, FESTIVAL PERIOD, PEAK DATES, CITY SOLD OUT DATES,ETC…..
• Check-in time at Hotel is 1400 Hrs & Check-out time is 1100 Hrs.
• Room Rates based on Standard Rooms. Supplement cost will be applicable for Valley Facing / higher category rooms.
• Breakfast will start from Day 2 of the itinerary.
• Services will be given in exchange of Original vouchers/Itinerary only.
• Portages and Driver Tips are extra
• Optional sightseeing has to be booked in advance on your own by paying an additional cost.
• There is No Refund for un utilized Service
• Extra bed in the room means only extra mattress.( Folding beds)
• Any govt. tax levied must be borne by the passengers only.
• Pre ponement / Post ponement of journey is not allowed. It will be treated as cancellation & accordingly the cancellation charges will be applicable.
• If accommodation is not available in the identified / specific hotel for the particular package tour due to reason beyond our control, we shall make our best efforts to shift the clients to hotel maintaining / having more or less the same standard. No complaint or claim shall be made by the client in this respect. If any airline is delayed or cancelled, Flamingo Transworld Pvt. Ltd. is not responsible for any compensation for hotels, meals, sightseeing or any other claim.