Dream of Kazakhstan

Important Point:

• Kindly accept the package confirmations in written to process the bookings.
• It is compulsory for customer to check the hotel reviews on booking.com, trip advisor and then take confirmation in email
• It is compulsory to fill the booking form when any booking is finalized.
• No booking will be processed by the operations team without duly signed booking form.
• No verbal requests will be taken unless mentioned in Booking form /Email/ Watsapp/ Text. 
• Rate of Exchange will be considered on the day when you make final payment.
• The validity of the passport should not be less than 6 months from the date of arrival in Europe.
• Any extra services requested apart from the mentioned services in this quotation will be charged additionally.
• In case of any last minute changes in Airline Taxes / Fuel Surcharge/ Fluctuation of currency cannot be informed by prior notice.
• In Europe Hotel rates , trains  fare, internal flights fare are dynamic and tend to fluctuate a lot. So, final rates can be given only when all services are finally booked 
• Seat In Coach Tours have a city centre pick up. City Centre point to be reached on your own, if you cant reach on time then it will be consider as no show & no refund.
• Optional sightseeing has to be booked in advance on your own by paying an additional cost. 
• Train tickets, Internal flights , Rail passes , Sightseeing are Non – Refundable , once issued. Same will be issued as soon as the packages will be finalized. If passengers do not agree to the same the change in price will be Bourne by the passengers only.
• Meals are booked on time slots , once meals confirmed no amendments or cancellations can be made.

The standard menu in Europe are:

• Breakfasts (Cereals, Breads, Butter, Jam, Fruits, Milk, Tea, Coffee)
• Lunches and Dinners (2 Vegetables, Daal, Roti/ Naan, Rice, Pickle/Papad/ Salad)
• Any Additional in above menu will be charged extra(Like: Starters, Soup, Desert or any particular Sabji or Daal)
• Generally rooms in European hotels are very compact and small in size(Approx 15m2-18m2)
• Due to climatic conditions not all Hotels Have Air-Conditioning/ Fans in the rooms. 
• International Hotel Standard Check in time 1400 hrs Check out Time 1100hrs.
• Room Rates based on Standard Rooms. Supplement cost will be applicable for Sea facing/Lake Facing / Deluxe / Suite Rooms.
• Double Rooms could be one double bed or Twin- that is two single beds.
• Extra bed in Triple room will be either provided as a rollaway bed or folding bed .
• Allocation of the Rooms are done only while check-in by the Hotel Front Desk and are not in our limits.
• Adjacent rooms/ Rooms on same floor cannot be committed or guaranteed.
• Cooking anything in the hotel is strictly prohibited, in case of not following the rules, heavy penalties are levied to the passenger.
• Any damage caused by the passengers in the hotel or apartment rooms. For example: Breakage of any assets, oil stains in the rooms, scratches on the glass or wooden flooring. Heavy penalties will be charged by the hotel to be borne by the passengers. Such penalties will be charged on the refundable deposit paid at the properties or asked additionally. 
• Refundable deposits are blocked at every Hotel/ Aparment on forex card or credit card only.
• As tap water is drinkable in Europe. Hotels do not provide complimentary drinking water.
• Tea Kettles are not provided in all the Hotel Rooms, we suggest to carry your own.
• Most of the times Wi-fi is not available in the rooms, can be accessed only in the public areas like - lobby  of the Hotel.
• No room services/ No bell boy / No protreage at any Hotel / Apartment 
• Drivers in Europe- are local language speaking only, they are not knowledgeable enough for any kind of guidance.
• Vehicle is booked as per itinerary only.  Incase of extra kms or reroute of itinerary, shall be charged additionally.
• During sunny days between Mid june - September, please allow 30-45 minutes for the vehicle air conditioners to cool as the coolants take some time to work efficiently.
• We as an agent or Hotel Team will not be responsible for loss of any Valuables/Passports anywhere. During Visa Process or On Tour Or at the airport incase of passport damage we shall not be responsible for any consequences.
• Overseas Medical insurance is must for Schengen Visas and Also must for travel. In some cases all medical reports may be require. 
• There is No Refund for unutilized Services. 
• Above rates are subject to availability & confirmation by the airline & hotel. Can vary without prior notice.
• It is understood that, we act as agent only for all services covered hereby.

Important Highlight:

• Above price is valid if 20 passengers traveler together.