Kenyan Experience – Diwali Special

• In Kenya all the vehicles are Non AC so kindly take a note of that.

• The luggage allowance in the land cruisers is 15kgs per person and that soft bags are highly recommended, if not essential.  In light aircraft the baggage area and weight allowance is limited.
• Hard Samsonite type suitcases do not fit into the cargo compartment easily, if at all. 
• Due to limited space available for storage in safari vehicles, we strongly recommend use soft duffle bags rather than hard suitcases.
• Note for Road Conditions in Kenya & Tanzania:
• The road situations in Kenya & Tanzania and the surrounding are unpaved roads, and sometimes are tough to pass through even in 4 x 4 vehicles with high clearance. The roads are quite muddy and full of potholes so passengers having any back problems or any issues; are suggested to take precautions accordingly.

• The in-house tour leader from Flamingo will only accompany if the group size is 18 Pax, or more.
• The above cost is only valid for 6 Pax traveling together in 1 4x4 vehicle. If the number of passengers is below 6 Pax, then the cost will vary.
• In case of the group size being lower than 18 Pax, a local driver cum guide will be allotted.

TOUR COST, TAXES & RATE OF EXCHANGE:

• ROE will be determined on the day when you make the final payment.
• All our Tours are priced Foreign Currency Amount (which is ZAR depending on Tour / Destination you choose to visit). However the cost must be paid in India before your departure in Indian Rupees only. Foreign Exchange Amount will be converted to Indian Rupees with the prevailing rate of exchange of respective currency, and 0.50p will be charged additional on the day when you make final Payment towards forex part.
• The initial deposits & initial payments will be towards the INR or Indian rupee payments only. Later, as and when you pay towards foreign exchange component, the rate of exchange is counted towards the forex rate prevailing on that day exchange rate. 

VALIDITY OF RATES, AIRFARE &TAXES:

• All rates are strictly subject to availability at the time of booking from Hotels, Meals, Sightseeing, Vehicles, etc.
• All the rates are subject to change without any prior notice
• PAYMENTS AND OPTIONS FOR PAYMENTS:
• Payments are accepted in Indian Rupees only. Payments can be made by Cheque, Bank Transfers, Demand Drafts, Cash (Maximum upto INR 49000/- per person with PAN Card Copy) and Credit Cards. 
• Copy of PAN Card is Compulsory to submit at the time of booking.
• If you are paying by Credit Card 2.5% of the amount paid by the card will be charged additionally on and above the tour cost.

PAYMENT POLICY PER PERSON:

• Initial Deposit: Rs.50, 000/- per person to confirm your booking with us. 
• 2nd Payment: 60 days prior to departure: 50% Of the Tour Cost per person
• Remaining Full Payment: 30 days prior to departure: 100% Of the Tour Cost per person

Please note that all Travel Documents for the Tour will be released only on the receipt of full payment clearance in our accounts.  

CANCELLATION CHARGES PER PERSON:

• 60 Days or more prior to Departure: Rs. 50000/- per person 
• 59 to 35 Days prior to Departure: 50 % of the Tour Cost per person 
• Within 35 Days of Departure: 100% of the Tour Cost per person 

*5% Service Tax is applicable on all cancellation amounts. 

REFUNDS:

• There will be no refund on unutilized services or partly utilized services.
• Due to reasons beyond our control such as strikes, heavy traffic, rain etc. or you did not use services such as Meals, Entrance Fees, Sightseeing Tour, Hotels, Cruises, Optional Tours it is clearly understood that there will be no refund due to any reason whatsoever. 
• Any refund (if due) process will take minimum 30 days or the time taken as per the supplier policy on whose services needs to be refunded. 
• Refunds will be given in Indian Rupees and through Cheque or Bank Transfers only in your account even though payment is done by cash. 
• If refund is due in foreign currency the ROE will be considered on the day when the payment was made.

CANCELLATION AND / OR AMENDMENTS BY TRAVELER:

• All cancellations / amendments must be received in Writing to us either by email or WhatsApp and has to be followed by a phone call by a concerned traveler. Once received we shall action the same in 24 to 48 Hours. 
• Any amendments you make after booking the tour will be treated as new booking and will be strictly subject to availability and rates available at the time of changes requested. If the same is made within cancelation period, cancellation charges will apply. Also it is must to put this requests in writing and get confirmation is writing from our side
• If you wish to deviate your tour dates from the group, and plan to go earlier or come back later, no amendments can be done in the flight portion of the existing package. For such requests, you will have to issue the tickets separately.
• Any request to Change the tour date will be treated as cancellation on the last tour and fresh booking on the new tour. Cancellation charges will apply as stated above on the tour you are cancelling. New Tour may have different pricing even though may have a same itinerary and passengers are liable to pay the new tour charges. 
• Please note that Flamingo Transworld will not be liable to pay any Cancellation Charges / Compensation / Expenditure if you are unable to join the tour due to any illness, court orders,non-availability of travel documents or visas, any personal reasons the same has to be borne by passengers only. 

OVERSEAS TRAVEL INSURANCE:

• Overseas Medical insurance is mandatory for Travel to Africa Countries. 
• Please note, Insurance is the subject matter of solicitation, please read the terms and conditions of the insurance document carefully before finalizing your desired insurance cover. Insurance coverage may be age related. Kindly get the complete details from the insurer.
• Please note that you would have a direct contractual relation with the insurer and the Company is only a facilitator. You shall therefore check the accuracy and correctness of the insurance policy and in case of any error or lapse report the same to the Insurer directly and get the same rectified by them, as the Company would not be responsible for the same.
• We request you to understand the coverage of your insurance in details before obtaining and departing on your tour. Any claim needs to be put up directly by passengers with the insurer. Any approval or denial of the claims it’s solely at direction of the insurance company only and Flamingo will neither be held responsible nor liable nor required to give any compensation in any matter for whatsoever reason. 

HOTELS & ROOMING CONFIGURATION:

• Unlike Asian or other countries most of the hotel rooms in Africa are relatively small and not suitable to accommodate on triple (Adult) sharing. So we always suggest take single occupancy for triple sharing.
• Please note that the room configurations are either 2 x queen size beds or 1 x king size bed and a sofa cum bed
• Any of the room types are subject to availability when you arrive at the destination, we cannot pre-book specific room types from here
• Almost all the hotels have Twin rooms, so please note the same.
• In case of non-availability or necessary in case of unforeseen circumstances to change mentioned hotel Flamingo will reserve a similar category of substitute hotel. 
• Please note that standard check in time is 1500 Hrs and Check out is 1100 Hrs in Africa. (It may vary from Hotel to Hotel) 
• Room Rates are based on Standard Rooms. Supplement cost will be applicable for Sea Facing /Lake Facing / Deluxe / Suite Rooms / Higher categories.
• In Most of the hotels Location of the single, Double and triple room will may in different wings.
• Due to major international events and trade fairs throughout Africa such as Golf competition, Migration, etc., the hotels may be blocked out more than one year in advance. In view of this, you may have to stay in hotels further away from the cities or Main area of the city and the itineraries may have to be altered / amended.

TIPPING:

• Tipping is most recommended in Africa.
• Recommended amount is $4 per day per person
• Tips must be paid by all the passengers both Adults & Children. Tips remain the same.
• The tips will be considered for the total duration of the tour including the arrival & departure days.

FOOD AND WATER:

Breakfast: Your breakfast is normally a continental breakfast which usually will have Tea or Coffee, Juices, Cereals, Milk, Breads, Butter, Jam, Fruits. No Indian item or Jain item may be available.